I hope the SMRT has analysed the train delays on 28 Feb and 1 Mar on the NS Line to give early warning to commuters.
Information of such delays would have got the affected passengers to use other forms of public transport.
On 1 Mar, the train journey from YCK to CH took one hour instead of the usual 20 mintues.
In the 28 Feb disruption, the train was stuck at the YCK station at 745am.
The train doors were jammed and passengers who continued to file into the station could not board. As a result there was congestion.
On 1 Mar, the only explanation given was that the delay was due to "track congestion", whatever this meant, as commuters like myself did not understand it.
An apology was made over the train's PA system but not in the stations where people were getting hot under the collar.
This was why people kept coming into the station. They were unaware of the slowdown.
Also, imagine the man hours lost that day.
Then, many who finally used other forms of transport, in particular, taxis, incurred extra costs.
SMRT must be more communicative should disruptions occurs again.